Consultant CRM, DWH & Business Intelligence
Geneva Area, Switzerland
Consultant CRM, DWH & Business Intelligence
Geneva Area, Switzerland
• Consulting +14 years
• Results and client oriented
• High client satisfaction
• Direct Marketing & CRM
• Business Process Improvement
• Business intelligence
• Data warehousing & ETL
Telecom, Finance, Direct Marketing, CRM and Business Intelligence
(Public Company; SHW; Information Technology and Services industry)
February 2007 — Present (2 years 11 months)
• Senior Consultant CRM, Business Intelligence
• Mobile Telecom, Direct Marketing, Performance Management
• Data Warehousing
(Public Company; 11-50 employees; Information Technology and Services industry)
December 2005 — February 2007 (1 year 3 months)
• Senior Consultant CRM, Business Intelligence
• Mobile Telecom, Marketing, Performance Management
(Public Company; 10,001 or more employees; RCI; Telecommunications industry)
2003 — August 2005 (2 years )
• Reduced lead time of credit generation process for promotional activities
• Performance improvement of ETL processes.
• Intergration of Microcell systems into Rogers after merger
(Privately Held; 51-200 employees; Security and Investigations industry)
September 2002 — October 2003 (1 year 2 months)
• Integrated operational systems of acquired businesses.
• Managed risks during the integration process.
(Public Company; 1001-5000 employees; Investment Management industry)
February 2001 — June 2002 (1 year 5 months)
• Reduced the financial risk for the in-house traders.
• Created a new revenue stream for that team.
• Improved the quality of customer base reports.
(Public Company; 1001-5000 employees; Wireless industry)
February 2000 — February 2001 (1 year 1 month)
• Increased the efficiency of reporting activities in finance.
• Demonstrated an innovative report building strategy.
• Reduced the "TTM" of new reports by 90%.
(Sole Proprietorship; 11-50 employees; Financial Services industry)
January 1995 — January 1999 (4 years 1 month)
• Created the MIS infrastructure
• Increased customer networking activities by over 300%
• Improved margins on credit report sales.
• Created new revenue stream with new web-based services.
Black Belt , Lean Six Sigma (on-going) , 2008 — 2009
Masters , Computer Science , 1997 — 2000
1991 — 1996