Senior Business Analyst at Swisscom (Swiss) Ltd
Bern Area, Switzerland
- Current
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- Senior Business Analyst at Swisscom (Swiss) Ltd
- Past
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- Senior Business Analyst at Swisscom Solutions Ltd
- Head of Portfolio Management at Swisscom Enterprise Solutions Ltd
- Market Researcher at Swisscom Ltd
- Infobroker at SVP
- Education
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- Université de Fribourg/Universität Freiburg
- Université de Fribourg/Universität Freiburg
- Connections
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183
connections
- Industry
- Telecommunications
- Websites
Eric Bugnon’s Summary
Strategy, Business Planning & Portfolio Management
Business Modeling & Product Management
Production Planning, Activity Based Costing & Performance Management
Change & Project Management
Telecommunication, Internet & Information Technology
Eric Bugnon’s Experience
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Senior Business Analyst
Swisscom (Swiss) Ltd
(Public Company; SCMN; Telecommunications industry)
January 2007 — Present (3 years )
Responsible for the Performance Management (KPIs, Production Planning, Activity Based Costing and Strategic Projects Reporting) in our Division "Customer Services"
Products: LAN, WAN, Internet, Voice Access and Traffic, PBX
Services: Fulfillment, Support, Intervention, Outtasking, Outtsourcing -
Senior Business Analyst
Swisscom Solutions Ltd
(Public Company; 1001-5000 employees; SCMN; Telecommunications industry)
January 2005 — December 2006 (2 years )
Realization of a 3 years business plan for the business field “Customer Services” including support-, maintenance- and outtasking services for LAN, VoIP and PBX systems
Project Manager for strategic projects -
Head of Portfolio Management
Swisscom Enterprise Solutions Ltd
(Public Company; 1001-5000 employees; SCMN; Telecommunications industry)
January 2000 — December 2004 (5 years )
Analysis of the service, project and capability (processes, IT systems, strategic skills) portfolios
Setup and controlling of projects initiated during the 3 years corporate business plan process
Responsible for the “performance management” process of the ISO 9000 corporate governance process
Team Leader (5 employees) and project manager for the implementation of information systems for the portfolio management -
Market Researcher
Swisscom Ltd
(Public Company; 10,001 or more employees; Telecommunications industry)
July 1996 — December 1999 (3 years 6 months)
Project manager for the global Swisscom customer satisfaction survey and for various quantitative, qualitative and desk surveys
Project manager for the implementation of a competitor information system -
Infobroker
SVP
(Privately Held; 201-500 employees; Market Research industry)
September 1994 — June 1996 (1 year 10 months)
Competitor analysis
Expert interviews
Desk researches
Eric Bugnon’s Contact Settings
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