LinkedInEric Bugnon

Eric Bugnon

Head of Performance Management & Production Planning at Swisscom

Location
Bern Area, Switzerland
Industry
Telecommunications
Current
  1. Swisscom Enterprise Customers
Previous
  1. Swisscom (Swiss) Ltd,
  2. SVP
Education
  1. Université de Fribourg/Universität Freiburg
Websites
429connections

Join LinkedIn & access Eric's full profile

Join LinkedIn & access Eric's full profile. It's free!

As a LinkedIn member, you'll join 300 million other professionals who are sharing connections, ideas, and opportunities.

  • See who you know in common
  • Get introduced
  • Contact Eric directly
429connections
Swisscom Enterprise Customers

Swisscom Enterprise Customers

Head of Performance Management & Production Planning

– Present

View full profile

Background

Summary

Strategy, Business Planning & Portfolio Management
Business Modeling & Product Management
Production Planning, Activity Based Costing & Performance Management
Change & Project Management
Business Analytics, Turning Data Into Insight, Big Data

Telecommunication, Internet & Information Technology

Experience

Head of Performance Management & Production Planning

Swisscom Enterprise Customers
– Present (3 years 9 months)

Senior Business Analyst

Swisscom (Swiss) Ltd
(4 years 2 months)

Responsible for the Performance Management (KPIs, Production Planning, Activity Based Costing and Strategic Projects Reporting) in our Division "Customer Services"
Products: LAN, WAN, Internet, Voice Access and Traffic, PBX
Services: Fulfillment, Support, Intervention, Outtasking, Outtsourcing

Senior Business Analyst

Swisscom Solutions Ltd
(2 years)

Realization of a 3 years business plan for the business field “Customer Services” including support-, maintenance- and outtasking services for LAN, VoIP and PBX systems

Project Manager for strategic projects

Head of Portfolio Management

Swisscom Enterprise Solutions Ltd
(5 years)

Analysis of the service, project and capability (processes, IT systems, strategic skills) portfolios

Setup and controlling of projects initiated during the 3 years corporate business plan process

Responsible for the “performance management” process of the ISO 9000 corporate governance process

Team Leader (5 employees) and project manager for the implementation of information systems for the portfolio management

Market Researcher

Swisscom Ltd
(3 years 6 months)

Project manager for the global Swisscom customer satisfaction survey and for various quantitative, qualitative and desk surveys

Project manager for the implementation of a competitor information system

Infobroker

SVP
(1 year 10 months)

Competitor analysis
Expert interviews
Desk researches

Languages

  1. German

    Full professional proficiency
  2. English

    Professional working proficiency
  3. French

    Native or bilingual proficiency

Volunteer Experience & Causes

Opportunities Eric is looking for:

Causes Eric cares about:

  • Animal Welfare
  • Children
  • Environment

Organizations Eric supports:

  • Earthwatch Institute
  • CREES

Skills

  • Tableau
  • Business Planning
  • Business Intelligence
  • Performance Management
  • Telecommunications
  • Strategy
  • Project Management
  • Analysis
  • Marketing Strategy
  • Business Development
  • Change Management
  • Management
  • Business Strategy
  • Product Management
  • Start-ups
  • Competitive Analysis
  • E-commerce
  • Team Management
  • Mobile Devices
  • Strategic Partnerships
  • Outsourcing
  • Entrepreneurship
  • Business Modeling
  • Business Analysis
  • IT Strategy
  • Management Consulting
  • Business Transformation
  • Program Management
  • See 13+  See less

Education

View Eric's full profile to...

  • See who you know in common
  • Get introduced
  • Contact Eric directly

Not the Eric Bugnon you're looking for? View more

Einblicke


People Also Viewed

LinkedIn Mitglieder in Schweiz:

  1. a
  2. b
  3. c
  4. d
  5. e
  6. f
  7. g
  8. h
  9. i
  10. j
  11. k
  12. l
  13. m
  14. n
  15. o
  16. p
  17. q
  18. r
  19. s
  20. t
  21. u
  22. v
  23. w
  24. x
  25. y
  26. z
  27. mehr